Privacy Policy

Effective date: July 8, 2024
Last Updated: March 4, 2026

INTRODUCTION

Sopris Self Storage (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soprisselfstorage.com, use our services, or interact with us in any way.

This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For information about how Cubby Enterprises, Inc. handles data collected through these integrated services, please see their privacy policy at https://www.cubbystorage.com/privacy-policy.

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.

INFORMATION WE COLLECT

Personal Information You Provide
We collect personal information that you voluntarily provide when you:

Make a reservation or rent a storage unit
Create an account on our website
Contact us with questions or requests
Sign up for newsletters or promotional materials
Participate in surveys, contests, or promotional activities
Make payments or provide billing information

This information may include:

Full name and contact information (phone number, email address, mailing address)
Government-issued identification information
Payment information (credit card numbers, bank account information)
Storage unit preferences and rental history
Emergency contact information
Vehicle information (if applicable)
Communications with our customer service team

Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and location information
Browser type and version
Operating system
Pages visited and time spent on our website
Referring website or source
Device identifiers and characteristics
Cookies and similar tracking technologies

Information from Third Parties
We may receive information about you from:

Cubby Enterprises, Inc. through their integrated software components
Payment processors (such as Stripe, Payabli, or other payment services)
Identity verification services
Marketing partners and lead generation services
Public records and databases
Social media platforms (if you interact with us there)
Our website hosting and development partners

We do not share your information with third parties for marketing purposes

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide Services

Process rental agreements and reservations
Manage your storage unit account
Process payments and billing
Provide customer support
Verify your identity and prevent fraud
Manage facility access and security

Communications

Send rental confirmations and updates
Provide important notices about your account or our services
Send promotional materials and special offers (with your consent)
Respond to your inquiries and requests
Conduct customer satisfaction surveys

Business Operations

Improve our website and services
Analyze usage patterns and customer preferences
Conduct market research and analytics
Ensure compliance with legal and regulatory requirements
Protect against fraud and unauthorized access

Marketing and Advertising

Personalize your experience on our website
Display relevant advertisements
Measure the effectiveness of our marketing campaigns
Send targeted promotional communications (with your consent)

TEXT AND PHONE COMMUNICATIONS

Consent to Receive Communications
By providing your phone number to us, you are providing express written consent to receive communications from us at that number. We may contact you via:

Text messages (SMS/MMS)
Voice calls (including autodialed and prerecorded calls)
Push notifications (if you have our mobile app)

Types of Communications

Transactional Communications (No Opt-Out Available): You will receive essential communications related to your storage account, including:

Rental confirmations and lease agreements
Payment confirmations and receipts
Account status updates and notifications
Security alerts and access notifications
Past due notices and payment reminders
Unit availability confirmations
Customer service responses
Emergency notifications

Promotional Communications (Opt-In Required): With your separate consent, you may receive promotional messages including:

Special offers and discounts
New service announcements
Facility updates and improvements
Seasonal promotions
Referral programs
Customer satisfaction surveys

Message Frequency and Timing

Transactional messages: Frequency varies based on your account activity
Promotional messages: Approximately 0-5 messages per month (if you opt in)
Timing: Messages may be sent during normal business hours (8 AM – 8 PM local time)
Emergency communications: May be sent at any time

Opt-Out Instructions
For Promotional Messages:

Reply “STOP” to any promotional text message
Call us at 970-963-2807 to opt out
Email us at manager@soprisselfstorage.com
Log into your account and update preferences

For Transactional Messages: You cannot opt out of transactional messages while you maintain an active account with us, as these are necessary for account management and security.

Message and Data Rates
Standard message and data rates may apply based on your mobile carrier’s plan. We do not charge for text messages, but your carrier may. Contact your mobile provider for details about your messaging plan.

Carrier and Service Provider Information
Text messages are sent through Twilio, a third-party communication service provider. By consenting to receive text messages, you acknowledge that:

Your phone number and message content will be shared with Twilio
Twilio’s own privacy policy and terms of service apply to their handling of your data
We may use additional communication service providers as needed

Communication Consent Management

You can update your communication preferences at any time through your online account
Consent is specific to the phone number provided – if you change numbers, you must provide new consent
We will honor opt-out requests within 10 business days
Opting out of promotional messages does not affect necessary account-related
communications

Phone Call Recording
Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records. By calling us or accepting our calls, you consent to such recording.

HOW WE SHARE YOUR INFORMATION

We may share your information with:

Service Providers

Cubby Enterprises, Inc.: Provides integrated software components for
storage unit management, reservations, and customer communications
Twilio: Provides text messaging and voice communication services. When you
provide your phone number, we share it with Twilio along with message
content to deliver communications to you
Website hosting provider: [e.g., Duda or other platform] hosts and maintains
our website infrastructure
Payment processors: To process payments and prevent fraud
Identity verification services: To verify your identity and prevent fraud
Other communication services: May include additional providers for voice calls,
email delivery, and push notifications
IT and security providers: To maintain and secure our systems
Legal and professional advisors: Including attorneys and accountants

Business Partners

Marketing partners: To provide relevant offers and services (with your consent)
Analytics providers: To help us understand website usage and improve our services
Advertising networks: To display relevant advertisements

Legal and Safety Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our customers or others
Prevent fraud or illegal activities
Enforce our terms of service or other agreements

Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:

Encryption of sensitive data in transit and at rest
Secure data storage with access controls
Regular security assessments and updates
Employee training on data protection
Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

YOUR RIGHTS AND CHOICES

Access and Correction
You have the right to access, update, or correct your personal information. You can:

Log into your account to view and update your information
Contact us to request access to your information
Request corrections to inaccurate information

Communication Preferences
You can control how we communicate with you:

Opt out of promotional emails by clicking the unsubscribe link
Opt out of promotional text messages by replying “STOP”
Contact us to update your communication preferences
Note that you may continue to receive transactional communications related to your account

Account Deletion
You may request deletion of your account and personal information, subject to:

Legal requirements to retain certain information
Legitimate business interests (such as fraud prevention)
Outstanding obligations or disputes

California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information we collect and how we use it
Right to delete personal information (with certain exceptions)
Right to opt out of the sale of personal information
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Remember your preferences and login information
Analyze website usage and improve our services
Provide personalized content and advertisements
Ensure website security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

CHILDREN’S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will:

Post the updated Privacy Policy on our website
Update the “Last Updated” date
Provide notice of material changes as required by law

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Sopris Self Storage
Address: 1201 Colorado Ave, PO Box 274, Carbondale, CO 81623
Phone: 970-963-2807
Email: manager@soprisselfstorage.com